FAQ

Here are some potential FAQs for My hair products   


What are the benefits of using your hair oil?

Promotes Healthy Hair Growth| Moisturizes and Hydrates| Reduces Hair Breakage and Split Ends| Improves Scalp Health| Adds Shine and Smoothness| Protects Against Environmental Damage| Enhances Hair Texture| Free from Harsh Chemical

Are your products suitable for all hair types?

Yes! Ny’s Oil is carefully crafted with natural, nutrient-rich ingredients that work beautifully on all hair types — from straight to coil, fine to thick. Whether you’re rocking 1A to 4C, our formula helps nourish the scalp, support healthy growth, and add shine without weighing your hair down.

How long does shipping take?

Orders are processed within 2–3 business days.

Shipping typically takes:

3–5 business days for U.S. orders

5–10 business days for international orders (if available)

You’ll receive a tracking number by email once your order has been shipped.

Note: Shipping times may vary slightly during holidays or due to carrier delays.

Can I return or exchange my order?

All sales are final. We do not accept returns or exchanges.

Due to the nature of our products and for hygiene reasons, we are unable to process returns or exchanges.

If your item arrives damaged or incorrect, please contact us at nyshair09@gmail.com within 3 days of delivery, and we will make it right.

Please double-check your shipping address before placing your order.We are not responsible for orders shipped to the wrong address due to customer error. If your package is returned to us, you will be required to pay a new shipping fee to have it sent again.

If you realize there’s a mistake in your address, please contact us immediately at [your email] — we may be able to fix it before your order ships.

Is your hair oil cruelty-free/vegan?

Yes! Ny’s Oil is 100% cruelty-free and vegan.

We do not test on animals, and our formula contains no animal-derived ingredients — only pure, plant-based goodness designed to nourish your hair naturally.

Do you offer discounts or promotions?

Yes! We occasionally offer special discounts and promotions, especially during holidays, product launches, and on our email list.

To stay updated on our latest offers, make sure to:

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Discounts are limited time only, so grab them while they last!